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Information in English.

This is our most common questions about our international services. Do you want to get in touch with us to get more information? Contact us here

FAQ when going abroad with Tre.

What will I be charged while I use my phone outside of Sweden?

When you arrive to another country, you will get a text message with the accurate prices. Before you travel, you can also visit tre.se/utland and get information regarding the charges that apply at your destination. Prepaid SIM-cards 3Kontant and 3Kontant Bredband have no roaming capacity.
What will I be charged while I use my phone outside of Sweden?

What is 3Svar?

Within the EU.
Recieve.
Free of charge when you are within the EU/EES* and receive a message in your voicemail.

Listen.
Is charged as a call from the EU to Sweden. You will be charged by the minute according to your subscription. If you have unlimited amount of minutes in Sweden you also have unlimited amount of minutes within the EU/EES. If you pay per minute in Sweden you will be charged by the minute within the EU/EES.

Outside the EU.
Recieve.
When you are outside of the EU and someone leaves a voicemail you will pay per minute. Rates and information about roaming will be sent to you in a welcome-text when you have arrived and turn on your device abroad.

Listen.
Is charged as a call from outside the EU to Sweden. You will pay per minute according to the pricelist abroad.

*EU/EES-countries:
Belgien, Bulgarien, Cypern (grekiska delen), Danmark, Estland, Finland (Åland), Frankrike (Martinique, Guadeloupe, Saint-Martin, Franska Guyana), Grekland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Nederländerna (Saint-Martin), Polen, Portugal (Madeira, Azorerna), Rumänien, Slovakien, Slovenien, Spanien (Kanarieöarna, Ceuta, Melilla), Storbritannien (Gibraltar, Jersey, Guernsey), Sverige, Tjeckien, Tyskland, Ungern, Österrike.
EES: Island, Liechtenstein, Norge.
What is 3Svar?

How does 3Svar work abroad?

You can disconnect your 3Svar on tre.se/mitt3, which means that you will not have any additional charges due to your 3Svar when you are outside of the EU. While you are abroad if you disconnect your 3Svar, your 3Svar will automatically be activated again when you are back in Sweden.

How to disable 3Svar:

  1. Log in to Mitt3 or register a new account.
  2. Select Abonnemang and then Övriga inställningar
  3. Scroll down to 3Svar i utlandet
  4. Choose whether you want it to be Yes or Now.
How does 3Svar work abroad?

What is Kostnadstak data utland?

Kostnadstak data utland is a service that will help you keep track of data charges when you are abroad. All 3 customers automatically have this service and it is free of charge.

You can easily increase  / decrease the limit or pause this service abroad by calling the customer service  or  log on to Mitt3 or use the link in the text message. To remove the blocking service, you must call customer service.

Warning SMS
When you have used 80% of your chosen amount you will receive a text message with more information and the ability to reduce / accept / increase the limit.

Blocking SMS
When you have reached the limit to 100% you are linked to a webpage where you can alter your limit.  You will receive a text message that you can reply to if you would like to continue using your internet.

How to Pause this service
You can choose to pause this service until the next billing period, which means that you will not have the amount control until the following month. When the next billing period begins the previous selected amount will be reset.

What is Kostnadstak data utland?

Denmark - pay as in Sweden

When you have a international subscription with 3, 3Öresund is a service that is included for free. This means that when you are connected to 3DK, you have the same price plan as if you were in Sweden, when you call/text to a Swedish number. You use the Internet for the same price as in Sweden as long as you are connected to 3DK.

If you are connected to a network other than 3DK, your roaming rates apply according to the standard cost for international calls. Go to https://www.tre.se/utland/priser for more information.
Denmark - pay as in Sweden

3 network close to the Swedish border

If you are close to the coastline or border to another Scandinavian country or close, 3 recommend you to check your phone to insure that you are connected to 3’s network. At the border of Sweden, there is a risk that your mobile phone might use a Scandinavian operator network or satellite network and your charge of voice, text message and data services might increase.
3 network close to the Swedish border

Ships and Flights

When you are on a ship or aircraft abroad and using your mobile/broadband your device will be put on a special network. These networks use satellite instead of cell towers to provide coverage at sea or in the air. Some of these networks are available, for example ferries from Sweden to Germany. 3 has roaming agreements with a few different operators.

The price plan for these networks are different from the other prices in the country in which the ships or aircraft is located. 3 always sends out a text message that will inform you about the prices if you would connect to such a network.
Ships and Flights